Thursday, 8 January 2009

The great Coinstar robbery


I’m afraid I’ve been forced to write another one of my letters of complaint.

Just before Christmas we went to empty all of our pennies into the Coinstar machine at the supermarket. For anyone that’s never used a Coinstar, basically you feed in your change, the machine counts it, takes a percentage and then prints you a voucher to be redeemed against your shopping. In theory it’s a great idea and is very popular with people who take their copper jars so they can buy 10 Lamberts. You don’t have to separate and bag up coins of different denominations or bother with the long queue at the bank followed by the eye rolling and sighs of the people behind you etc.

On the day we came to use the Coinstar it had obviously been very busy. I suppose lots of people want to cash their pennies in at Christmas. We waited for about 10 minutes until it was our turn to use the machine. After about 30 seconds the damn thing started spewing our coins out of the rejected coin slot and all over the floor of the foyer. An error message then came up to tell us it was full. Why had there been no prior warning stating that it was nearing its capacity? There we were scrabbling about on the floor, at the entrance to the store, on one of the busiest shopping days of the year trying to collect up all our copper into a bag with a massive hole in it. It was a nightmare, so much so I am now scared of the Coinstar machine.

To add insult to injury a lot of our coins remained trapped in the feeder and we couldn't free them. The only solution was to push them into the machine in the hope they too would be rejected, but of course they weren’t.

Why do these things always happen to us?

4 comments:

The Dotterel said...

They don't. They happen to us as well (although I've never heard of Coinstar - thank God!)

Scibella said...

Christ -I thought there for a moment you had posted a photo of me. No, looking at it again- coinstar man hasn't got my hamster pouches.And He's younger -damn him to hell. Still if you have got any loose change you can always send it to the "Coins to Calosso" campaign for distressed pensioners living in Europe. Bloody cold here, and 60 cm of snow - that's 2ft to you Inglese. Sorry to hear Joel's got chicken pox- hope he is on the mend.

Mary T said...

Ha ha Scibella, hope you have enjoyed reading. Joel looks horendous but otherwise feels fine.

David said...

Exactly the same thing happened to me today when I used one of these machines for the first time. First I get ripped off for nearly 8 percent of the cash, next I get ripped off for trapped coins and third I find the small print says I need to use the voucher the same day!

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