Anyone that knows me or who has been following my blog for a while will know that I like to complain. In all fairness, I don’t actually like having to complain (it is a waste of my precious time) but I find myself in so many situation where it is necessary to complain. If someone has done or said something inaccurate whilst in a paid capacity I feel it is my duty to point this out not only to them but to their superior and if needs be to their superior and on it goes. I am constantly amazed by people’s incompetence and lackadaisical approach to their professions.
This week I have had to complain to Leeds City Council Leisure Services. When my son had Chicken Pox he had to miss the first two sessions of his prepaid swimming course. The first week, out of politeness, I rang the Sports Centre to explain my son’s absence and I was told not to worry, if I put it in writing to the centre manger he would be credited for the missed sessions when I booked his next course. Fine, I thought, that’s good customer service, I can’t argue with that. When he was still unwell the second week I rang again and was told by a different person not to worry blah blah blah…no need to rush him back before he’s ready etc. I WILL BE CREDITED.
So I put it in writing to the centre manager as I had been advised to. I thought no more about it until yesterday when I received a letter from the man himself stating that it is not their policy to credit missed sessions and they would only do so under exceptional circumstances e.g. a broken limb or ongoing illness. It also said that it states on the original application form that refunds are not permitted. I’m not asking for a refund, I’m asking for a credit, that’s a different thing altogether my friend and something your staff told me I could have.
In the last paragraph he wishes my son Matthew a speedy recovery. First of all, my son is called Joel, who the fuck is Matthew? Secondly if he was still ill surely this would be classed as an ongoing illness? This guy needs to read his correspondence properly and retrain his staff so that they are giving customers the correct information.
I will be writing back in due course to highlight these issues.
Wordless Wednesday; Its hard being the smallest
3 hours ago
7 comments:
I HATE being told different stories by the same organisation. Definitely you should write back.
AGHHHH! This definitely merits a snooty complaining letter, cc'd to as many people in as high up positions as you can think of. I always find it useful to end the letter with a very specific demand so that they can figure out how to give you what you want, get on your good side and most importantly stop further letters!
I have earned the moniker "I am not happy" amongst my friends and family because I ALWAYS complain when I receive substandard service and never let go until I get what I think I deserve. Actually I think they call me "Big pain in arse" behind my back, but it's all good...
Good luck! Keep us posted and hope boy gets over chicken pox.
BTW they vaccinate them against that here in the US now - weird, huh?
Grrrrr, how frustrating. That shows a real lack of consistency from management, not to mention an inability to actually read your letter properly.
I do hope George is over his bronchitis now.
That's my girl! Why not try a name and shame on your blog. Cut and paste the guy's name and the name of the centre from the letter. After all you are already No.2 on Google for search on " Joel swimming leeds chicken pox" You never know you might promote Mr X and his centre to a No.1
See below for Google result
Caution...Woman At Work: Complete incompetence - [ Traduci questa pagina ]4 Feb 2009 ... This week I have had to complain to Leeds City Council Leisure Services. When my son had Chicken Pox he had to miss the first two sessions of his prepaid swimming course. The first week, out of politeness, ... First of all, my son is called Joel, who the fuck is Matthew? Secondly if he was still ill ...
ravingmarysragepage.blogspot.com/2009/02/complete-incompetence.html - 8 ore fa - Pagine simili
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PS: Enjoying your writing - keep it up.
I wish I could complain. I find it really, really difficult and usually just stand meekly by while being treated badly. The few times I have tried I've either ended up crying or swearing. Neither of which tends to help. Good for you if you can.
My husband has taken the art of complaining to a new level. In supermarkets when he complains about over priced goods, or the failure of 'two for one' offers to show up on the till, he not only gets his money back but asks for, and receives, compensation for the inconvenience of having to complain in the first place!!!
Aaargh! What is chicken pox if not an on-going illness? It's not as if he was able to swim and you chose not to take him, is it? Good luck with the fight - don't give up!
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